Terms and Conditions

Our website, found under the URL www.panda-cub.com, operated by Pima and Ruffles LLC (DBA Panda Cub) is registered to 1129 NW 136th Ct., Miami, FL 33182. All references to “Panda Cub”, “we”, “us” and “our” shall be deemed to be references to Pima and Ruffles LLC and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

The following terms and conditions apply to all use of the Pima and Ruffles LLC website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement at customerservice@panda-cub.com or 786.269.8421.

Offers & Discounts

Discount codes or coupons, when available, may only apply to some categories, and/or may only apply to full price items, and cannot be used in conjunction with any other discount code or coupons.
Discounts offered directly from us, are only valid when shopping online via our website. If you find our brand at a store, please ask the store’s sales representative about their store’s deals. Discounts cannot be applied retrospectively.
• Free shipping, when offered is only valid inside the USA and does not include: Alaska, Hawaii, Virgin Islands and Puerto Rico. Orders from these places will be only taken over the phone and will be charged shipping, including shipping for returns and back orders.
Discounts are not valid for the purchase of Gift Cards.

Ordering

• When placing an order, you agree that all details you provide to www.panda-cub.com for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through www.panda-cub.com is with Pima and Ruffles LLC and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability and acceptance by Pima and Ruffles LLC
• The price and availability of goods are subject to change without notice.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard ground delivery service by the carrier of our choice, to USA mainland only.
• By placing an order via this website, you are making an offer to Pima and Ruffles LLC to purchase the goods detailed in your order upon the terms described, at which point your payment card will be pre-authorized.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
• No charge will be applied to credit/debit cards until the point of dispatch; therefore no contract for the sale of any product will exist between you and Pima and Ruffles LLC until we accept your order by dispatching your order.
• Where a Gift Card has been used as payment, the balance will be debited at the point of checkout.
• If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your order from store and confirm details of any cancellation made where fulfillment has not been possible.
We are unable to make amendments to an order after the point of dispatch. Should you wish to make any changes prior to dispatch, please contact our Customer Services team on 786.269.8421
• It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will have their details passed onto the Police.

Pima and Ruffles LLC reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

• You fail to make payment to us when due.
• You breach any of our terms and conditions.
• If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
• We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.panda-cub.com

Customer’s Satisfaction

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogs is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

We care about our customers. Pima and Ruffles LLC will act immediately to correct any error identified, and will work with you to ensure your satisfaction.

Payment

www.panda-cub.com accepts all major credit cards. We also accept payment with Gift Cards purchased through our website. All prices displayed are exclusive of sales taxes. If your order is to be delivered inside Florida, sales taxes will be charged at checkout. If your order will be shipped to the rest of the USA, sales taxes won’t be charged. However, it is your responsibility to act according to your state’s tax laws, this is the standard procedure all websites use.

Delivery

All delivery time-frames stated are estimated and may be subject to change. Please note, for outside of USA mainland and International deliveries, local import duties and extra shipping charges may apply. For further details, please email us to customerservice@panda-cub.com or call us 786.269.8421

Return and Exchange Policy

If you would like to return the goods you received, email us to sales@panda-cub.com or call us 786.269.8421 with your order number. Returns are accepted after 30 days from receiving the goods. We care about our customer’s happiness, and we will process a full refund 1-2 days after receiving the goods in our office in Florida. For equal fairness, we do ask that the goods need to be unused, unwashed, without sign of damage, and wearing the Panda Cub label. We also please ask that the customer pay for the shipping back to us.

If you would like to exchange all or some of the goods you received, email us to sales@panda-cub.com or call us 786.269.8421 with your order number and details about the exchange. Exchanges are accepted after 30 days from receiving the goods. We will process the exchange in 1-2 days after receiving the goods in our office in Florida. For equal fairness, we do ask that the goods need to be unused, unwashed, without sign of damage, and wearing the Panda Cub label. We also please ask that the customer pay for the shipping back to us.  If there is a balance due to you or from you, we will refund or charge you accordingly and email you a receipt.

 

PRIVACY

Your Details 

To place an order with us online, registration is not required, you can also place an order as a guest. At the point of registration and guest checkout, we request certain information including your name, billing and delivery address, email, and payment card details. This information is required to enable us to process your order and notify you of its progress.

Information we use, how & why

Once an order has been placed, we will contact you by email to confirm your order details. We will contact you again once your order has been accepted and dispatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number you provided.

After you have registered an account with us, we would also like to send you our seasonal catalogues, along with details of our latest products and special offers.

With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen shipping carrier.

Unsubscribing

To unsubscribe from email, postal mailing or make amendments to your mailing preferences, please contact us by email at customerservice@panda-cub.com or by telephone on 786.269.8421

If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please reply STOP to any of the emails being sent to you. We apologize for the inconvenient. This won’t interfere with the emails sent to you if you place an order later on.

Contacting us by Telephone

Calls may be recorded, for the purpose of quality monitoring and training. We take phone calls between 10AM to 6PM ET. Voicemails left to us will receive phone calls back as soon as possible, please leave a call back number.

Social Media

When using our social media tags, hashtags or sharing our products and website pages, keep in mind that this information is shared publicly. Therefore, don’t give out any information you wouldn’t be comfortable with a stranger knowing – this may include your address, phone number, date of birth, email address, bank and credit card details, and place of work, in case or sharing details of an order placed or invoice.

Your outfits are likely to appear in the following places:
• Home Page – If it is selected by the Crew team.
Facebook, Instagram, Google+ & Twitter – Users searching for the relevant hashtags will be able to see your post and your profile.
Facebook, Instagram, Google+ & Twitter – On our official account if selected by the social media team.
Journal Pages and Posts in our Website – If your outfit is tagged appropriately they may be selected by the Crew team to support the editorial.
Facebook, Pinterest, Instagram, Google+ & Twitter and other social networking sites and search sites, including Google.

What if I want to keep my posts private?

If your social media account is set to “private”, your posts will not be seen by anyone other than those in your network. If your social media account is public, your posts and sharing will be seen by everyone.

Your Rights

If you have any queries about the personal information we are holding under your name, please contact our Customer Service team at customerservice@panda-cub.com or 786.269.8421, who will be more than happy to review your account and update our records as required.

Safety & Security

Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The secure software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorized parties to read any information that you provide.

Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.

Liability

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.

To the fullest extent permitted by law and save as provided above, neither Pima and Ruffles LLC nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Pima and Ruffles LLC or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Pima and Ruffles LLC and any other associated company of Pima and Ruffles LLC as if references to Pima and Ruffles LLC included references to each such associated company.

While Pima and Ruffles LLC uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Pima and Ruffles LLC will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Pima and Ruffles LLC takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Pima and Ruffles LLC will not be responsible nor liable for your use of any other websites which you may access via links within this website. Pima and Ruffles LLC does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Pima and Ruffles LLC.

The entire liability of Pima and Ruffles LLC under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Pima and Ruffles LLC will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Pima and Ruffles LLC may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Pima and Ruffles LLC.

Copyright

The brand “Panda Cub” is a registered TradeMark own by Pima and Ruffles LLC. You are not permitted to copy, resell, show in public, adapt or change in any way Panda Cub’s products without the prior written permission of Pima and Ruffles LLC.

All rights, including copyright, in the content of the www.panda-cub.com web pages are owned or controlled by Pima and Ruffles LLC. In accessing www.panda-cub.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.panda-cub.com web pages for any other purpose whatsoever without the prior written permission of Pima and Ruffles LLC.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other advertising. The only prices that apply for the Panda Cub products that we sell, are those stated on www.panda-cub.com.

Law

These Terms and Conditions and your use of our website are governed by USA law.

This website and our Terms and Conditions have been designed for use within the United States and under USA law. Whilst we are happy to consider requests for products and inquiries from outside the USA, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the USA complies with any applicable non-USA laws or regulations. Accordingly, any products or promotions not permitted under your local law will not be offered to you.

Our Details

Pima and Ruffles LLC.

1129 NW 136th Ct., Miami, FL 33182.

Phone: 786.269.8421

 

 

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